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Returns & Exchanges

Do you offer free return shipping?

We do not provide free or pre-paid returns, the customer is responsible for all shipping and insurance charges for boots being sent back for any reason. If you beleive we have made a mistake with your order, please reach out to Customer Service for

What is your return policy?

You may exchange or return your online purchase for size, fit, or style reasons within 45 days of date of purchase, provided it has not been worn, damaged, treated with any kind of protectant, polish or conditioner, washed or altered. Returning your

When will my refund be processed?

Once we have received and inspected your return, we will process the refund for the value of the product[s] purchased onto your original method of payment. For exchanges, returns will be processed as per the instructions you have included. Please

Can I return boots I bought on sale?

All boots that are discontinued or bought on sale from Blundstone Canada are final sale items and not eligible for a return or exchange.

Can I exchange my boots for a different pair?

You may send back your new, unworn product in its original box to our warehouse and we will ship your requested items back or apply the necessary refund based on your instructions. We do not offer exchanges or refunds on footwear worn outside. We

Can I return online purchases to a store location?

No, all orders made on must be mailed back to our warehouse.

What do I include in my return?

To return your boots here’s what you need to do:. STEP 1: Put unworn boots in the original Blundstone box and place in a cardboard carton (you could use the one the boots came in). Keep a copy of the packing slip for your records. The order number is